Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Orders & Shipping

How long will it take to receive my order? Orders are processed within 2–4 business days. Standard shipping takes 5–7 business days, and express shipping takes 2–3 business days depending on your location.
Do you offer international shipping? Currently, we ship within the United States. International shipping options will be available soon.
How can I track my order? Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.
Do you offer free shipping? Yes. We offer free standard shipping on all orders over $75.

Returns & Exchanges

What is your return policy? We accept returns within 14 days of delivery as long as the item is unused, unwashed, with tags attached, and in its original packaging.
How do I start a return or exchange? Simply email us at hello@onkaiworld.com with your order number and reason for return. Our team will guide you through the process.
Are sale items or limited editions returnable? Sale items and limited-edition drops are final sale and cannot be returned or exchanged

Product & Care

Are Onkai caps waterproof? Yes. Our caps are made from waterproof, breathable polyester designed to repel water while maintaining comfort and performance.
How should I clean my cap? Spot clean only with mild soap and a damp cloth. Do not machine wash or tumble dry.
Do the caps fit all head sizes? Yes. All our caps feature a universal snapback closure for a comfortable, adjustable fit.

Brand & Community

Where is Onkai based? Onkai was founded in Colorado, inspired by movement, nature, and balance between mountain and sea.
What does “Onkai” mean? Onkai comes from the Japanese word 音海, meaning “sea of sound” or “ocean frequency.” It represents our belief that movement and energy are constant.
Are your collections limited? Yes. Each drop is produced in limited quantities to preserve exclusivity and design integrity